During the coronavirus (COVID-19) pandemic we are operating a normal service.
The safety and wellbeing of our clients and staff is of the upmost importance and to ensure this we have put into place a number of extra steps in accordance with the latest expert advice:

Infection control and prevention procedures

We know that many of the clients we are taking care of are in one of the highest risk groups. This is something we are taking seriously. Our staff are all trained in infection & prevention control and our infection control policies and procedures have all been fully implemented and monitored on a regular basis.

We are following all the latest NHS and Government guidelines including Department of Health and Social Care and Public Health England. All our staff are complying fully with hand sanitisation policies and procedures and management are ensuring the provision of all requires resources such as masks, gloves and hand sanitiser gels.

All staff adhere to the following:

• Covering their mouth and nose with a tissue or their sleeve when they cough or sneeze. They do not use their hands.
• Tissues are disposed in a bin straightaway.
• Wash their hands with soap and water regularly for at least 20 seconds or use a hand sanitiser which has at least 60% alcohol.
• Avoid close contact with those who have been unwell.
• Avoid touching their eyes, nose and mouth with unwashed hands.
• Clean and disinfect frequently touched objects and surfaces.

We pass on all advice to our clients and ensure that staff are implementing all infection control procedures in the clients’ home and ask the clients to follow them too.