Our Services
Complex Care
For clients with multiple or complex health needs, we offer comprehensive care plans with advanced nursing support and coordination with healthcare professionals to ensure the highest quality of specialized care.
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Specialized Care for Complex Needs
Complex care is designed for individuals with multiple health conditions, advanced care needs, or those requiring specialized medical support. Our complex care services enable people with higher dependency needs to receive comprehensive support in the comfort of their own homes, often as an alternative to hospital or nursing home care.
Our complex care teams include specially trained carers and are overseen by qualified nurses, ensuring that all aspects of care are delivered safely and effectively while maintaining dignity, comfort, and the highest possible quality of life.
Our Complex Care Services Include:
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Multiple Condition Management: Coordinated care for individuals living with multiple health conditions requiring specialist monitoring and intervention.
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Neurological Care: Specialized support for individuals with conditions such as Multiple Sclerosis, Motor Neurone Disease, acquired brain injuries, or spinal injuries.
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Advanced Dementia Care: Specialized support for individuals with advanced dementia who have complex behavioral or physical care needs.
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Clinical Procedures: Assistance with tracheostomy care, catheter management, stoma care, PEG feeding, and other clinical interventions.
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Respiratory Support: Care for individuals requiring oxygen therapy, suction, or other respiratory interventions.
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Mobility and Positioning: Specialized handling and positioning for individuals with limited mobility, using appropriate equipment and techniques.
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Medication Administration: Management of complex medication regimes, including administration via various routes.
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Healthcare Coordination: Liaison with healthcare professionals including GPs, specialist nurses, consultants, physiotherapists, and occupational therapists.
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24-Hour Care: Round-the-clock support for individuals requiring continuous monitoring and assistance.
Our Approach to Complex Care
Delivering effective complex care requires a thorough, multidisciplinary approach. Our complex care service is built on the following principles:
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Clinical Expertise
Our complex care teams are led by registered nurses who develop care plans, provide clinical oversight, and train and support care staff.
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Multidisciplinary Working
We collaborate closely with healthcare professionals including GPs, district nurses, specialists, therapists, and social workers to provide coordinated care.
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Specialized Training
Our carers receive condition-specific training for the complex needs they support, ensuring they have the skills and knowledge to deliver safe, effective care.
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Detailed Care Planning
We develop comprehensive, personalized care plans that address all aspects of an individual's needs, reviewed regularly and updated as needs change.
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Risk Management
Thorough risk assessments and management strategies ensure care is delivered safely for both clients and caregivers, with clear protocols for emergencies.
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Person-Centered Focus
Despite complex medical needs, we maintain a holistic approach that recognizes the whole person, their preferences, choices, and quality of life.
Conditions We Support
Our complex care teams are experienced in supporting individuals with a wide range of complex conditions, including:
Neurological Conditions
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Multiple Sclerosis (MS)
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Motor Neurone Disease (MND)
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Parkinson's Disease
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Stroke with complex needs
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Acquired Brain Injury
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Spinal Cord Injuries
Respiratory Conditions
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Chronic Obstructive Pulmonary Disease (COPD)
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Tracheostomy Care
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Ventilator Dependency
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Oxygen Therapy Requirements
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Cystic Fibrosis
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Severe Asthma
Other Complex Needs
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PEG Feeding
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Stoma Care
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Catheter Management
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Advanced Dementia with Complex Needs
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Multiple Co-morbidities
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End-stage Organ Failure
This is not an exhaustive list. Please contact us to discuss your specific needs and how we can support you or your loved one.
Client Story: Michael's Complex Care
"When my husband Michael was diagnosed with Motor Neurone Disease, our world changed dramatically. As his condition progressed, his care needs became increasingly complex, requiring PEG feeding, respiratory support, and specialized positioning. The prospect of a nursing home was devastating for us both, as we wanted to stay together in the home we've shared for 40 years. Sunbird Care's complex care team has made it possible for Michael to remain at home with me. They assembled a team of carers who received specialized training in MND care, and their clinical lead nurse regularly reviews his care plan and provides guidance to the care team. The carers have become like extended family, showing such compassion and skill in managing Michael's complex needs. They work seamlessly with his healthcare team, attending appointments with us and ensuring all recommendations are implemented. Despite his condition, they've helped Michael maintain his dignity and continue to participate in family life as much as possible. I cannot express how much this means to us both."
— Elizabeth, Wife of Complex Care Client
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